Job Description
City, State:
Austin, TexasTitle:Operations Manager
Location:
FLSA:
Status:
Reports to:General Manager
Supervises: Hotel Operations
Pay Range:
Job Summary: The Operations Manager is responsible for the day-to-day and long-term management of hotel guest reception, reservations, and housekeeping services, ensuring exceptional guest satisfaction. This role works closely with the General Manager to maintain operational efficiency, exceeding expectations in service delivery, while managing hotel staff and supporting the housekeeping department in the absence of the Housekeeping Manager.
Essential Functions and Duties:
Ensure guests are greeted warmly, checked in efficiently, and allocated rooms promptly, providing an exceptional first impression that aligns with company standards.
Be readily available to handle guest complaint...
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