Operations Manager

As the Operations Manager for Molly Tea Singapore, you will be responsible for overseeing the performance, compliance, and growth of all Singapore-based outlets.

Responsibilities:

• Oversee daily operations of assigned outlets, maintaining service consistency, drinks quality, and cleanliness.
• Monitor and analyse outlet performance, including sales, labour costs, food costs, and other controllable expenses to enhance profitability.
• Conduct regular audits, reviews, and visits to ensure compliance with standard operating procedures (SOPs), company policies, and regulatory requirements.
• Collaborate with Store Managers and HR in manpower planning, recruitment, training, and performance management.
• Support the implementation of new SOPs, systems, and operational changes, driving continuous improvement initiatives.
• Execute sales and marketing initiatives as directed, providing feedback on thei...