Job Description
Job Description
Key Responsibilities
Team & People Management
Operations & Client Delivery
Key Responsibilities
Team & People Management
Lead, mentor, and motivate Team Leaders to build a collaborative and high-performing work environment.
Conduct quarterly performance reviews for Team Leaders and ensure cascading reviews for team members.
Monitor team performance, productivity, and role alignment.
Ensure all team members meet training and development requirements as per performance reviews.
Promote a learning culture through structured review of errors and improvement initiatives.
Operations & Client Delivery
Oversee all client-facing operations and ensure timely and accurate delivery of work.
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