Operations Leader: SLA Focus, Team Growth

Concentrix is looking for a Mgr. Operations I in Mandaluyong, Philippines. This role involves overseeing and coaching a team of Senior Team Leaders and Team Leaders to ensure Client Service Level Agreements and financial goals are met.

The candidate should possess over seven years of experience, with a focus on call center operations, coaching skills, and strong analytical abilities. The position allows for dynamic engagement with clients and emphasizes performance management and organizational effectiveness.