Operations Lead

Key Roles and Responsibilities:

• Manage end to end operational efficiency – to ensure smooth day to day running of

platform operations catering to evolving business scale.

• Driving participant’s onboarding efficiency for a seamless and quicker onboarding

process, processing of requests as per TAT and overall process adherence.

• Ensure end to end NACH settlement process, Coordination with NPCI, CERSAI etc. is

driven in line with applicable regulatory guidelines.

• Ensure data reportings and relevant MIS are published to key management and all

stake holders regularly.• Customer Servicing & Grievance Handling redressal as per TAT to ensure best in class

customer service.

Automation Initiatives and Process Excellence:

• Drive the project implementation to streamline processes, introduce automation

enablers, improve customer experience and reduce operational costs.