Job Description

Key Responsibilities 

Connectivity Operations & Support 

  • Manage daily operations of enterprise connectivity services (SASE)Prisma Firewall, HUB Firewall, VPN, Factory firewalls, External DNS, SSL Certificates, Intranet and Internet-office connections. 
  • Provide operational support for GSIP platforms to ensure stable voice and video communication. 
  • Operational support for SASE – Traffic routing/Network Security/User Policy/VPN - Secure remote access.
  • Support for Factory Network – Factory request for network policy/user Policy/segregation request.
  • Monitor service performance and coordinate issue resolution with stakeholders. 
  • Handle Escalations and Prioritize service-related requests
  • Oversee service delivery, ensure SLAs, KPIs, and compliance requirements are met. 
  • Project Management – Support Communication and timeline completion 

    • Infrastructure Automation and Improvement

  • Identify opportunities to a...

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