Job Description

  • Well versed with stakeholder management e.g., Enterprise Architecture Management, Business, end-users
  • Impactful communicator with strong willingness towards providing the best end user experience
  • Motivated to drive the organization towards compliance as driven by the IT Governance rules and instructions
  • Can independently plan, organize trainings, community sessions and workshops
  • Work collaboratively with Product Owner, Delivery Manager, business, and other stakeholders
  • Analyzing service requests and incidents to identify the root causes of problems and develop sustainable solutions for technical issues
  • Updating the Connect IT Infrastructure
  • Monitoring
  • Technical operation of interfaces
  • Implementation of ITIL processes, including Incident Management, Problem Management, Change Management, and Service Level Management
  • Ensuring compliance with ITIL standards to improve service quality and minimize downt...

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