Operations Executive

About The Role

As an Operations Executive in our Control Tower, you will be the nerve center of our daily trucking and logistics operations. Your mission is simple: ensure every job moves smoothly, safely, and on time. You will monitor trips in real time, coordinate with drivers, resolve issues quickly, and maintain high service reliability for our customers. This role requires strong attention to detail, fast decision-making, and the ability to stay calm under pressure. You will be working on rotational shifts, including nights, weekends, and public holidays.

Key Responsibilities

1. Real-Time Monitoring

• Track all active jobs from pickup to delivery using our Control Tower systems.
• Ensure drivers follow planned routes, ETAs, SOPs, and safety guidelines.
• Escalate abnormalities (excessive delays, breakdowns, route deviations, customer complaints) immediately.

2. Driver & Partner Coordination

• Communicate with ...