Job Description
Operations Executive (US Operations)
Job Title: Operations Executive – US Operations
Work Hours: 07:00 PM – 04:00 AM (Night Shift)
Location: Johar Town, Lahore (On-Site)
Employment Type: Full-Time
About the Role
We are hiring a highly organized and detail-oriented Operations Executive to manage and optimize US-based operations during the night shift. The ideal candidate will ensure smooth daily workflows, maintain service-level compliance, and coordinate effectively with internal teams and US clients. If you have hands-on experience in BPO operations, customer service, or US process management, this role offers a strong career growth opportunity.
Key Responsibilities
Manage and oversee day-to-day US operations to ensure seamless service delivery.
Monitor performance metrics, SLAs, KPIs, and workflow productivity to maintain operational efficiency.
Coordinate with US clients, stakeholders, and cross-functional teams to resolve issues and escalations.
Im...
Job Title: Operations Executive – US Operations
Work Hours: 07:00 PM – 04:00 AM (Night Shift)
Location: Johar Town, Lahore (On-Site)
Employment Type: Full-Time
About the Role
We are hiring a highly organized and detail-oriented Operations Executive to manage and optimize US-based operations during the night shift. The ideal candidate will ensure smooth daily workflows, maintain service-level compliance, and coordinate effectively with internal teams and US clients. If you have hands-on experience in BPO operations, customer service, or US process management, this role offers a strong career growth opportunity.
Key Responsibilities
Manage and oversee day-to-day US operations to ensure seamless service delivery.
Monitor performance metrics, SLAs, KPIs, and workflow productivity to maintain operational efficiency.
Coordinate with US clients, stakeholders, and cross-functional teams to resolve issues and escalations.
Im...
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