Job Description
Overview
Job Title: Operations Executive – US Operations
Work Hours: 07:00 PM – 04:00 AM (Night Shift)
Location: Johar Town, Lahore (On-Site)
Employment Type: Full-Time
About the Role
We are hiring a highly organized and detail-oriented Operations Executive to manage and optimize US-based operations during the night shift. The ideal candidate will ensure smooth daily workflows, maintain service-level compliance, and coordinate effectively with internal teams and US clients. If you have hands-on experience in BPO operations , customer service , or US process management , this role offers a strong career growth opportunity.
Key Responsibilities
- Manage and oversee day-to-day US operations to ensure seamless service delivery.
- Monitor performance metrics, SLAs, KPIs, and workflow productivity to maintain operational ...
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