Job Description

Job Overview



The Operations Engineering Manager leads IT operations and service delivery, coordinates contract site and program support activity, including overseeing service desk, hardware services, and digital workplace resources, as well as other IT operations functions and processes. This role owns ITSM execution—including Incident, Request, Asset, and Change Management—ensuring reliable, compliant, and high-quality operational services while coordinating closely with engineering teams for escalation and change execution.


Responsibilities

Essential Duties:

IT Operations & Service Delivery

  • Lead day‑to‑day IT operations across Service Desk, Endpoint and Asset Management, and Digital Workplace Services; drive adherence to SLAs and SLOs
  • Own ITSM platform and process execution (Incident, Service Request, Change, Asset) and ensure consistent standards, documentation, and audit readiness

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    Job Details

    Location
    Huntsville, Alabama, United States
    Job Type
    FULL_TIME
    Category
    Other Management Occupations
    Posted Date
    July 08, 2026
    Deadline
    August 17, 2026