Operations Engineer

Job Description:

• Be available on the defect triaging bridges to triage & manage defects.
• Provide suggestions and action plans based on defect RCA analysis & record proper RCA.
• Follow up with application teams if defects are being worked offline.
• Maintain defect tracker and provide defect summary.
• Provide end to end support to QA, Business team for scenario executions.
• Closely working with Product owners to assist them in assessing impact of Production/Customer
• Experience in troubleshooting defects.
• Provide logs, develop scripts and/or able to use existing tools in system for troubleshooting for defect.
• Maintain the Contact/page/escalate matrix of application teams for defect triaging and follow ups.
• Generate reports, status, and review with technical and business team. ( Daily / Weekly / Monthly)
• Coordinate security compliance
• Track issues from security scans and ...