Job Description
ROLE & RESPONSIBILITIES:
- Willing and able to work shifts, after hours and on public holidays
- Action and resolve IM (Incident Management) tickets
- Action and resolve CIM (Critical Incident Management) tickets as required
- Raise and lead PM (Problem Management) tickets as identified
- Action and coordinate CM (Change Management) tasks and tickets as required
- Perform daily system health checks
- Ensure systems are operational according to SLAs
- Draw KPI Reports and report to stakeholders on a monthly basis
- Adhere to the clients PIC processes (Problem, Incident & Change Management)
- Perform daily operations tasks and end user support
- Creation of pertinent test documentation
- Conduct Ops Basic Training
- Enable end user knowledge transfer and training
- Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature...
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