Operations Duty Supervisor

Responsibilities

• Responsible for ensuring all staff conform to the required standards of services and efficiency
• Ensure service providers comply with procedures in place
• Monitor the Service provider SLA
• Monitor and supervise the daily operations
• Continuously improve quality standards
• Ensure sufficient staffing levels across all departments, including service providers and internal staff
• Responsible for the daily operational planning
• Ensure all staff are on duty and in full uniform
• Monitor company communication platforms and ensure that all requests are actioned
• Ensure check‑in counters are open, on time and maintained as required (airport specific requirements)
• Plan, monitor and evaluate the delay process effectively, efficiently, and professionally
• Complete the daily shift report and any delay reports as required
• Attend and conduct shift briefin...