Operations Director - Pasig

The Operations Director is responsible for the general management of all the company's business units operating in his/her contact centers. This includes responsibility for all aspects of the business. The primary objective is to exceed budgeted net profit targets for all CRM business operations within the contact centers.

This will be achieved by effective leadership and business execution including but not restricted to the following key focus areas:

Efficiencies:

• Ensuring that overall revenue per employee contributions are in line with or exceed the company's goals

• Ensuring revenue contribution is measured for every direct individual and direct employee leader at every level.

• Implementing effective performance management procedures at individual and team levels to address areas of weakness.

• Ensuring that efficiencies are accurately measured and reported.

• Ensuring that the...