Operations Director

This role is ideal for a positive, professional, talented, motivated, and dynamic Call Centre Operations Director that is passionate about leading, motivating, mentoring, coaching, and developing a team of Inbound Sales and Customer-Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs, and SLAs) in an environment where change is a constant.

We are looking for professional, high-performance individuals, with sound leadership and problem-solving skills, to lead a team of Team Leaders to create a customer-centric and high-performance culture through, effective management of people, metrics, and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.

The Operations Director is responsible for creating a positive environment with a high-performance culture and engaged team aimed at solving for our internal and external customers by finding suitable...