Operations & Customer Support

Responsibilities

• Responsibility for payment transactions, including timely processing
• Support with monthly closings and general financial tasks
• Processing of expenses, including accurate documentation
• Collaboration with the external accounting firm
• Participation in the organization and administration of the employee lifecycle (onboarding, offboarding, contract changes, etc.)
• Preparation of monthly payroll runs for all employees
• Maintenance and monitoring of the time tracking system
• Processing vacation requests, sick notifications and other administrative HR matters
• Support for implementing and ensuring compliance with internal HR policies and processes
• Customer support and advisory via email, Intercom and phone
• Identification of automation opportunities for recurring customer inquiries

Requirements

• German and English, both written and...