Job Description
We are seeking a motivated and customer-focused **Operations & Customer Support Executive ** to support daily operations and assist customers using our platform. This role is ideal for fresh graduates or early-career professionals looking to build a career in fintech, customer experience, and operations.
Key Responsibilities:
Customer Support
Respond to customer queries via email, chat, or phone in a timely and professional manner
Assist customers with account setup, login issues, transactions, and basic platform usage
Log and track customer issues using CRM or ticketing tools
Escalate technical or complex issues to senior team members and follow up until resolution
Maintain a friendly, helpful, and customer-first approach
Operations Support
Assist with daily operational tasks such as transaction monitoring and basic reconciliations
Support customer onboarding and document verification under guidance
Help maintain accurate records and reports related to...
Key Responsibilities:
Customer Support
Respond to customer queries via email, chat, or phone in a timely and professional manner
Assist customers with account setup, login issues, transactions, and basic platform usage
Log and track customer issues using CRM or ticketing tools
Escalate technical or complex issues to senior team members and follow up until resolution
Maintain a friendly, helpful, and customer-first approach
Operations Support
Assist with daily operational tasks such as transaction monitoring and basic reconciliations
Support customer onboarding and document verification under guidance
Help maintain accurate records and reports related to...
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