Operations & Customer Support Executive

Overview

We are seeking a motivated and customer-focused Operations & Customer Support Executive to support daily operations and assist customers using our platform. This role is ideal for fresh graduates or early-career professionals looking to build a career in fintech, customer experience, and operations.

Responsibilities

Customer Support

• Respond to customer queries via email, chat, or phone in a timely and professional manner
• Assist customers with account setup, login issues, transactions, and basic platform usage
• Log and track customer issues using CRM or ticketing tools
• Escalate technical or complex issues to senior team members and follow up until resolution
• Maintain a friendly, helpful, and customer-first approach

Operations Support

• Assist with daily operational tasks such as transaction monitoring and basic reconciliations
• Supp...