Operations Coordinator

About The Role

At Careem, we are revolutionizing the way customers access everyday essentials. Our Shops team is dedicated to providing seamless delivery experiences from supermarkets, florists, pharmacies, and more through our marketplace. We work closely with our partners to ensure they are equipped with the tools and support needed to succeed. As an Operations Associate, you will play a crucial role in ensuring operational efficiency, partner satisfaction, and a top‑tier customer experience.

What You’ll Do

• Support Operational Performance: Assist in monitoring key operational metrics such as order fulfilment, stock availability, and merchant response times to ensure a smooth experience for customers and partners.
• Partner Assistance & Relationship Management: Act as a key point of contact for merchants, providing guidance on processes, addressing their concerns, and ensuring they have the necessary support.
• Inventory & Assort...