Job Description

Job Profile Summary:

The operations coordinator serves as a centralized support role for logistics operations, ensuring the accuracy of shipment data, coordination of time-sensitive appointments, and resolution of service-impacting exceptions. Acting as a control point across functions, this position helps maintain service continuity and client satisfaction through proactive issue management, system execution, and cross-functional collaboration.

Key Responsibilities:

  • Accurately enter shipment details, service instructions, and customer requirements into the Transportation Management System (TMS) or WorldTrak.
  • Maintain updated records of shipment timelines and appointment confirmations.
  • Schedule pickup and delivery appointments based on routing plans and carrier availability.
  • Coordinate with external partners and internal teams to confirm or adjust appointments as needed.
  • Escalate missing or inconsistent information impacting...

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