Operations Collection Executive

Job Description

Job description

• Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc)
• Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery

• Ensure accurate and timely upload of new cases assigned by clients into Collection system

• Work independently to monitor auto-buy/ integration programs, perform exception handling which may include manual buys & data updates, system re-initialization/verifications, liaison with external vendor and internal technical team to fix integration problems

• Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers

• Initiate process improvement/automation suggestions or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service), and external vend...