Job Description

We are looking for a proactive and process-driven Operations Center Manager to lead our command center team. In this role, you will be the pulse of our IT environment, ensuring high availability and seamless performance of our critical infrastructure. You aren't just watching screens—you are an Incident Commander and a Process Architect. We need someone who lives and breathes the ITIL framework to bring structure to chaos, and who has deep experience with infrastructure monitoring to detect issues before they impact the business.

Key Responsibilities

  • 1. Operations Center Leadership 
  • Manage the daily activities of the Operations Center (NOC), ensuring 24/7 coverage and rapid response to alerts.
  • Lead, mentor, and train a team of System Administrators and L1/L2 Support Engineers.
  • Manage shift schedules, handovers, and on-call rotations to ensure zero coverage gaps. 
  • 2. Infrastructure Monitoring & Tooling
  • Oversee the health ...

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