Job Description

This Job is posted by Taraki on behalf of its client. Candidates can apply here and also check out more jobs directly on our website.

JOB DETAILS

Were looking for a remote operations executive to handle backend business operations for Circle, ranging from customer support, order management and product listings on the platform.

Key Responsibilities:

Customer & Seller Support:

    • Manage inbound queries on all platforms (whatsapp/meta/calls)
    • Manage communication on campaigns and keep track of conversations with customers.
    • Identify issues with orders and resolve them.

Order Management:

    • Manage end to end order process: ensure timely dispatch, customer intimation, delivery coordination
    • Manage returns, refunds and exchanges
    • Collect feedback and feed into company insights pipeline
    ...

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