Job Description

Shift Schedule

9pm to 6am (1 hr unpaid break)

Rate

Php30,000/monthly

Job Responsibilities

  • Monitor timekeeping and attendance
  • Manage Skype, calendar, and email communications
  • Process NHE, PAN, CAN, Exit Endorsements, and Jira requests
  • Review and maintain campaign trackers and performance dashboards
  • Monitor dialers, system access, and subscription renewals
  • Conduct end‑of‑day (EOD) monitoring for representatives
  • Prepare daily productivity, performance, and issue reports
  • Perform appointment quality checks (QC)
  • Screen candidates and create recruitment requests/orders
  • Assist with client kickoffs, training, and onboarding preparations
  • Support performance evaluations, KPI analysis, coaching, and PIP implementation
  • Track invoice payments and billing status
  • Generate reports as required by management

Qual...

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