Operations Assistant

Maintain and improve operational workflows and SOPs
Identify process gaps and recommend efficiency improvements
Monitor task completion and ensure timely follow-ups
Support implementation of automation initiatives
Maintain data integrity in CRM, ERP, and internal systems
Generate weekly and monthly operational reports
Monitor KPIs and flag discrepancies
Ensure proper documentation and version control
Assist with invoice tracking and reconciliation
Support billing audits (e.g., usage vs invoiced amounts)
Maintain accurate contract and pricing records
Coordinate with internal finance teams on adjustments and true-ups
Help resolve customer billing discrepancies
Support customer onboarding documentation and setup
Ensure contracts and agreements are properly recorded
Track SLA performance and operational deliverables
Act as liaison between internal teams and external partners
Prepare operational dashboards and summaries
Track turnaround ...