Job Description

Desired Candidate Profile

  • 15+ years of experience in Operations/Service Delivery within BPM/BPO/Shared Services environment.
  • Strong experience in P2P and OTC operations management.
  • Proven experience in managing large teams of 800–900+ employees.
  • Strong leadership, stakeholder management, and client-facing experience.
  • Demonstrated experience in driving operational excellence and transformation initiatives.
  • Strong understanding of SLA/KPI management, productivity improvement, governance, and financial management.
  • Excellent communication and people leadership skills.
  • Exposure to Transportation & Logistics domain/processes preferred.


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