Operations Analyst

This position is ideal for early-career professionals who enjoy structured workflows, documentation, quality assurance, and problem-solving in a fast-paced environment.

Core Responsibilities:

• Serve as the primary point of contact for client inquiries during US daytime hours.
• Support day-to-day operational processes and system configurations.
• Perform quality assurance (QA) checks to ensure accuracy and completeness of work.
• Prepare and maintain Standard Operating Procedures (SOPs), documentation, and detailed handover notes to ensure seamless transition with the daytime team.
• Monitor dashboards and operational reports; identify and escalate issues when necessary.
• Collaborate closely with internal teams to troubleshoot and resolve operational challenges.
• Ensure adherence to established workflows, processes, and documentation standards.
• Proactively follow up on tasks and unresolved issues to ensure closur...