Operations Analyst - Permanent - Barcelona

Since , papernest has been transforming the way people manage their contracts, making subscription, management, and switching simple through one smart, intuitive platform.

We have supported more than 2 million customers across France, Spain, and Italy. Along the way, we have continued to invest in new verticals, establishing papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market.

With over employees, we are strengthening our position as a European market leader. 

This role will be essential to the development of papernest energía as an energy provider, with end-to-end involvement in the operation and a direct, real impact on our B2C customers.

As a Business & Operations Analyst, your missions will be to:

- Design and own end-to-end automation & AI-driven initiatives (voicebots, automated workflows) to reduce churn, non-payment rate, and improve activation and NPS
- Lead retention & loyalty initia...