Job Description
The Operations Analyst supports EV charging operations across Southeast Asia by handling technical analysis of charger issues. The role also manages key operational tasks such as operationalising new charging locations and corporate/fleet account whitelisting. This position works closely with regional technical teams and stakeholders to ensure reliable and efficient charger performance.
Responsibilities
Technical Analysis & Troubleshooting
Perform Level 2 analysis for EV charger issues, including diagnosing faults and identifying root causes.
Test, verify and upgrade charger firmware to support performance and reliability improvements.
Read, interpret and analyse charger logs to troubleshoot technical issues.
Coordinate with technical teams to resolve complex charger issues.
Monitor charger performance, downtime and operational KPIs.
Share findings, insights and recommendations with internal teams to drive process improvements and knowledge sharing
Operationa...
Responsibilities
Technical Analysis & Troubleshooting
Perform Level 2 analysis for EV charger issues, including diagnosing faults and identifying root causes.
Test, verify and upgrade charger firmware to support performance and reliability improvements.
Read, interpret and analyse charger logs to troubleshoot technical issues.
Coordinate with technical teams to resolve complex charger issues.
Monitor charger performance, downtime and operational KPIs.
Share findings, insights and recommendations with internal teams to drive process improvements and knowledge sharing
Operationa...
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