Job Description

Operations Analyst – Automation

Operations Analysts are responsible for overseeing all operational processes and procedures to ensure that IT services and infrastructure meet operational targets. They are responsible for monitoring and running all infrastructure and application components, as well as managing and improving incident, problem, change, and release management processes.

Your responsibilities will include:

Incident Management, Problem Management

  • Identify and implement solutions for recurring incidents and problems to minimize downtime for impacted IT services.
  • Ensure timely resolution of incidents within predefined SLAs.
  • Record all incidents and problems in a central repository or knowledge base.
  • Collaborate with the problem management team to drive proactive and reactive problem management.
  • Conduct periodic reviews and define procedures for problem control and incident management. <...

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