Operations & Digital Process Manager

Henry Seymour (part of the Jensten Group) has an exciting opportunity to join our well-established team in Sutton as an Operations & Digital Process Manager.

Our Henry Seymour division is a friendly, collaborative team of 20+ professionals. This role sits within our successful and growing Digital Schemes division, where you’ll manage 4 direct reports and play a key role in driving performance and innovation.

Initially, you’ll work full-time in the office, with the option for a blended office/home arrangement after probation.

We’re looking for a hands-on operational leader with a strong interest in digital distribution, who can translate plans into action, improve customer outcomes, and deliver sustainable performance across core operational teams.

Key objectives & responsibilities will include:

Leadership & Team Development

• Inspire and lead the Customer Service, Claims and Underwriting teams, ensuri...