Operations Agent

Job Description:

Key Responsibilities: Deliver outstanding customer service both face-to-face and over the phone Manage incoming calls and respond to customer queries in line with company procedures and service standards Support the day-to-day administrative and operational activities within the Service Centre Welcome and assist all visitors to the Service Centre in a professional manner Handle problem shipments and arrange redistribution in accordance with company procedures Use internal systems and applications to accurately process operational tasks Prioritise and manage workload effectively in a fast-paced environment Maintain compliance with Health and Safety, customs, security, and company policies Act as Service Centre Receptionist when required Work collaboratively with colleagues to ensure consistently high service levels Escalate any operational or security concerns appropriately.

Skills and Experience: Excellent verbal and written communication skill...