Job Description

Operational Support Specialist

Clearance & Security

  • Secret clearance (Level II) REQUIRED
  • Must:
  • already hold clearance

Location: Ottawa, ON

Experience Requirements

1. ERKS / ITSM Experience

  • 60 months supporting:
  • Electronic Record Keeping Systems (ERKS)
  • ITSM-type functions
  • Must be within last 120 months

2. SAP Experience (Critical)

  • 48 months experience (within last 60 months) in:
  • SAP Solution Manager
  • SAP Workforce Management

Core Responsibilities

1. DRMIS / SAP Operational Support

  • Act as primary support for DRMIS users
  • Monitor user needs and system usage
  • Support SAP/DRMIS process improvements

2. User & Access Management

  • Manage and monitor user profiles and permissions
  • Suppo...

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