Operational Support Officer

Plymouth Combined & Plymouth Magistrates - Operational Support Officer

Operational Support Officer - HMCTS

Location: Plymouth Combined with travel to Plymouth Magistrates Court

Pay: £12.86 per hour for first 12 weeks, increasing to £13.25

Temp: 3 months / possibility of Extension

Start: ASAP (clearance dependant)

What you'll be doing:

• Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently.
• Providing support and guidance to users and stakeholders via face to face engagement, telephone, and written correspondence, ensuring clear communication for those with complex needs.
• Using HMCTS service scripts and knowledge articles to direct users to relevant services and information.
• Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems as required.
• Ident...