Operational Support Manager

Overview

This is an exciting opportunity to be part of the operational leadership team working closely with Clinical colleagues within the Neighbourhood Nursing Out of Hours Service. You will manage support staff day to day, oversee the E Roster, sickness, training and performance, and handle complex decision making alongside HR. You will ensure the service meets capacity, demand and KPIs and support business continuity. The role is based at Hunslet Health Centre but may require citywide travel. Service operates 7 days a week; shifts are usually 7pm-3am.

Main duties of the job

• Work with the Operational Team Manager and Service Manager to support and oversee staff across the service.
• Manage data related to appraisals, one‑to‑ones, training and performance, ensuring quality and outcomes.
• Proactively ensure daily, weekly, monthly and annual targets are achieved.
• Handle day‑to‑day staff matters, including return‑to‑work ...