Operational Support Analyst

Job Summary:
We are looking for an experienced Operational Support Analyst with expertise in Adobe products and enterprise support environments. The candidate will be responsible for troubleshooting Adobe Admin Console issues, license provisioning, user access management, SSO/MFA authentication, and operational support activities.



Key Responsibilities:

• Manage and support Adobe Admin Console operations.


• Troubleshoot Adobe licensing, provisioning, and access issues.


• Support SSO, MFA, Active Directory, and PingFederate authentication issues.


• Resolve escalated user access and configuration problems.


• Perform log analysis and root-cause investigation.


• Collaborate with IAM, Product, and Support teams for issue resolution.

Required Skills:

• Strong experience with Adobe Admin Console and Adobe SaaS support.


• Knowledge of Active Directory, SSO...