Job Description
Job Description
We are seeking a skilled professional to fill the role of Customer Experience Specialist in our organization. As a key operational and customer experience expert, you will be responsible for designing, implementing, and continuously improving customer-facing operational processes.
You will act as a bridge between Sales, Operations, and Global/Regional Operations, ensuring that customer solutions are operationally viable, scalable, and aligned with global standards while meeting customer expectations throughout the full lifecycle of a lease or service agreement.
- A minimum 5 years' experience in customer experience operations process optimisation project management CRM tools Fluency in Spanish strong command of English Nice to have leasing financial services asset IT service operations consulting background
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