Job Description

Job Responsibilities: 


  • Drive and manage the quality, KPI result and service delivery of assigned Key Accounts.

  • Drive process standardization and optimization to improve performance and minimize customer specific processes.

  • Drive continuous improvement and optimization initiatives.

  • Retention of assigned key accounts.

  • Support all aspects of the account relationship as a primary point of contact for customer.

  • Proactively work within the Commercial organisation to constantly assess changes to the business and impact to DSV’s growth and profitability in the current volatile and uncertain market.

  • Help identify all potential risks and develop mitigation plan.

  • Identify and implement Continuous Improvement initiatives.

  • Maintain and grow margins (preparation of rates, oversee operating costs)

  • Work closely with Operations to deliver high level of service to customers.

    • ...

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