Job Description
Time Type:
Full TimeJob Title:
Process Assistant – Vendor Query Handling
Job Description:
The role involves skills in customer service and communication to handle vendor query through tickets and emails or voice calls. It includes activities such as statement of account reconciliation, providing payment remittance, correction request and vendor account changes.
Tasks and responsibilities:
1. Ability to perform daily task as assigned by process leads
2. Ensures timely processing and validation of Cherwell tickets
3. Updates trackers and monitoring sheets accordingly
4. Performance of processes in accordance with specified requirements.
5. Compliance to processes in accordance with the legal provisions on the area of operation.
6. Updating, collecting, sorting and archiving of documents generated during operation according to the rules in the Team
7. Performance of any other offic...
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