Operational Excellence & Project Manager

We are seeking a motivated and results‑oriented Operation Excellence & Project Manager to join our fast‑growing Shared Service Center team. In this role, you will lead strategic initiatives that enhance productivity, streamline operations, and support the smooth migration of new services into our center.

What You Will Do

• Lead and deliver end‑to‑end improvement projects that increase efficiency and service quality.
• Manage the successful onboarding and integration of new services into the shared service center.
• Identify and implement process optimization opportunities using data analysis, stakeholder input, and best practices.
• Design process flows, write SOPs, and create training materials that are clear and actionable for front‑line teams.
• Collaborate with cross‑functional teams to implement sustainable, long‑term solutions.
• Track project progress, manage risks, and ensure timely, high‑quality delivery.
• Pro...