Job Description
JOB RESPONSIBILITIES:
Ensures high customer satisfaction by maintaining and improving processes and activities related to improving customer lead-time, quality and delivery expectations:
- Forecast Analysis & PO Ownership
- Acceptance and communication of delivery schedule
- Monitor sales order to ensure data accuracy
- Pending order balances
- Sales forecast
- Relationship Management
- Managing account aligned based on specific customer's SLA
- Contract execution
- Monthly customer business review
- Customer audits
- Customer Management
- Quality claim and escalation
- Co-Lead activities for customers satisfaction – Voice of Customer
- Operation Coordination
- Lead and roll out new commercial projects with ...
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