Job Description
JOB RESPONSIBILITIES:
Ensures high customer satisfaction by maintaining and improving processes and activities related to improving customer lead-time, quality and delivery expectations:
- Forecast Analysis & PO Ownership
Acceptance and communication of delivery schedule Monitor sales order to ensure data accuracy Pending order balances Sales forecast
- Relationship Management
Managing account aligned based on specific customer's SLA Contract execution Monthly customer business review Customer audits
- Customer Management
Quality claim and escalation Co-Lead activities for customers satisfaction – Voice of Customer
- Operation Coordination
Lead and roll out new commercial projects with internal stakeholders Collaborate with other departments in the execution of pnrojects and cla...
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