Job Description

About Position

Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department's objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

Key Responsibilities

  • Focus on customer needs and requirements as a priority
  • Pro-actively inform customer about any irregularities and provide alternative solution
  • Read and follow instructions defined in customer specific SOP's
  • Organize the day to day running of specific import / export operational duties
  • Coordinating import / export shipment with local & oversea customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation
  • Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties....

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