Operation Manager

Operations Manager

The Operations Manager, is responsible for the strategic and operational leadership of a multi-site network of private dialysis centers across Malaysia. This role ensures operational excellence, regulatory compliance, patient safety, profitability, and long-term sustainability of all centers. The position oversees day-to-day operations, clinical performance, quality assurance, supply chain optimization, and workforce management, while driving continuous improvement and expansion initiatives.

Key Responsibilities

1. Operational Leadership & Performance Management

• Oversee operations of all dialysis centers across Malaysia, ensuring consistent service quality and adherence to organizational standards.
• Develop, implement, and monitor KPIs for operational efficiency, patient satisfaction, center utilization, and financial performance.
• Optimize patient scheduling, throughput, and capacity to maximize access and revenue....