Operation Manager

Responsibilities

• Responsible for statistics and KPIs of operational performance in the country/branch.
• Responsible in the relationship with IATA at National Level and fulfill with the operational requirements of IATA.
• Awareness to key import and export vertical market in order to work closely with M&S (what is M&S?) development.
• To support in sub-contractor management function, supplier and control for agreement and monitoring of their performance (post landing services, customs clearance, etc).
• Responsible for customer services function, customer retention and cross selling in cooperation with M&S into the country/branch.
• Work closely with partners and Sales Team to define necessary product to achieve the target budgeted.
• To work in accordance to the compliance rules and policy.
• Relation with customers and Carriers.
• Visit to customers and potential customers together with the Sales Te...