Operation Manager

Piper Companies is seeking an Operations Manager to oversee and optimize end-to-end operational functions within a rapidly growing insurance and financial services organization. The Operations Manager role is ideal for a hands-on leader who thrives in a fast-paced, tech-driven environment and is passionate about delivering exceptional customer and partner experiences. Must sit local to Durham, NC

Responsibilities of the Operations Manager:

• Oversee all operational departments including New Business, Premium Remittance, Licensing & Commissions, Client Support, Producer Support, and Claims.

• Act as a subject matter expert on industry trends and implement process improvements to enhance efficiency, accuracy, and turnaround times.

• Supervise contact center performance to ensure a high-quality customer experience across all touchpoints.

• Maintain deep knowledge of products, systems, processes, and operational business rules.

• Manage and res...