Operation Executive

Roles & Responsibilities:

• Promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers.
• Encourage adoption by downloading and using the App, offering training, and assisting those without the App in placing orders and making payments through various digital wallets.
• Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays.
• Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager.
• Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.
• Ensure compliance with company and statutory requirements for displays, counte...