Job Description

JD:-

Exp - 4 to 7 Years

Location - Pune

Notice - Immediate to 30 Days

Key Responsibilities:

  • Runbook-Driven Execution: Execute resolution steps strictly as defined in runbooks for incidents, alerts, and service requests. Ensure all actions are documented and traceable.
  • Runbook Maintenance & Enhancement: Regularly review, update, and suggest improvements to runbooks to reflect operational learnings and changes.
  • Troubleshooting & Problem-Solving: Apply a structured and analytical approach to identify, isolate, and resolve issues.
  • Incident & Service Request Handling: Manage incidents and requests efficiently within agreed SLAs, prioritizing resolution using documented workflows.
  • Monitoring & Alert Response: Act on system alerts and events by following structured response procedures and escalating where necessary.
  • Team Collaboration:...

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