Job Description

You will take part in the activities of a Level 2 team operator in incident resolution. Your responsibilities will include the following functions:

  • Telephone support for the Service Center (Spanish and English)
  • Receiving and assigning tickets in the ticketing tool
  • Receiving and assigning tickets in the monitoring tool
  • Resolving / managing Level 1 and Level 2 incidents
  • Communicating with client companies

    • Availability to work in one of the following shifts is essential:

  • Afternoon and night shifts, with some rotations to morning shifts
  • Weekend and public holiday shifts.

    • WHAT DO WE NEED IN OUR TEAM?

    For this position, we are looking for operators who want a stable environment in which to grow, with knowledge and experience in:

  • Office tools
  • Linux
  • Ticketing tools
  • Network communications

    • WHAT DO WE OFFER?

    H...

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